Privacy Policy

At Hexamed Healthcare Services LLP, we are dedicated to safeguarding the privacy of individuals who share information or data with us. We highly value your privacy and take extensive measures to protect the information we receive from you, the user. Our commitment aligns with various governing laws, including:

  • The Information Technology Act, 2000 – Section 43A.
  • The Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011.

This Privacy Policy applies to the collection, storage, processing, disclosure, and transfer of your Personal Information, as defined below, in accordance with the aforementioned laws. It specifically pertains to your use of the website ("Website") operated by Hexamed Healthcare Services LLP for any information or services ("Services").

The terms 'You' or 'Your' refer to you as the User (registered or unregistered) of the Website and/or Services, and the terms 'We', 'Us," and 'Our' refer to Hexamed Healthcare Services LLP.


We collect your Personal Information directly from you, third parties, and automatically through our website. This information includes details about the type of device you use, the time of your website logins, your IP address, and other details outlined in Clause 5 below.

You can access the Personal Information you shared with us, and you have the option to modify your personal data by contacting us at the email address specified in Clause 15.


By opting for the Opt-In option on the Website and subsequently providing us with your personal information or utilizing the services offered by Hexamed Healthcare Services LLP, you freely consent to the collection, storage, processing, disclosure, and transfer of your Personal Information in accordance with this Privacy Policy.

You acknowledge that the provision of your Personal Information is voluntary and that you understand how it will be used. Consent withdrawal is possible by writing to us at the email address specified in Clause 15.

Control Over Your Personal Information

You have the right to withdraw your consent at any time, as long as you inform us in writing through an email at Additionally, you can request rectification of your Personal Information by writing to the Grievance Officer mentioned in Clause 15.1, citing the reason for such rectification.

Changes to the Privacy Policy

We reserve the right to modify this Privacy Policy, ensuring that your rights are not reduced without explicit consent. We provide notice of the last modification date and access to archived versions for your review. Significant changes prompt more prominent notices, including email notifications for certain services.

Personal Information Collected

The information we collect about you includes but is not limited to:

  • Patient/Caregiver/Doctor/Health Care Professional Name
  • Birth date/age
  • Gender
  • Address
  • Phone number/mobile number
  • Email address
  • Health-related information
  • Financial information
  • Login ID and password
  • Usage details
  • Other willingly shared information (collectively referred to as "Personal Information").

How We Collect Personal Information

Methods for collecting Personal Information include:

  • Patient registration forms
  • Details provided through our website or facilities
  • Website registration
  • Information provided during service receipt
  • Website feature usage
  • Access to other websites
  • Use of cookies.

Use of Personal Information

TYour Personal Information may be used for various purposes, such as providing services, improving the Website and Services, conducting research, contacting you for appointments and announcements, advertising, and responding to legal requirements.

  • To provide effective Services
  • To operate and improve the Website and/or our Services;
  • To perform studies, research and analysis for improving Our information, analysis, services and technologies; and ensuring that the content displayed are customized to Your interests and preferences;
  • To contact You via phone, SMS, WhatsApp or email for appointments, technical issues, payment reminders, deals and offers and other announcements;
  • o send promotional mailings from us or any of our channel partners via SMS, WhatsApp, email;
  • To advertise products and services of AHEL and third parties;
  • To transfer information about you if we are acquired by or merged with another company;
  • To share with our business partners for provision of specific services you have ordered so as to enable them to provide effective services to You;
  • To administer or otherwise carry out our obligations in relation to any agreement you have with us;
  • To build your profile on the Website;
  • To respond to subpoenas, court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims; and
  • To investigate, prevent, or take action regarding illegal activities, suspected fraud, violations of our Terms of Use, breach of our agreement with you or as otherwise required by law,
  • To aggregate Personal Information for research, statistical analysis and business intelligence purposes, and to sell or otherwise transfer such research, statistical or intelligence data in an aggregated or non-personally identifiable form to third parties and affiliates, (referred to as “Purpose(s)”)

Sharing and Transferring of Personal Information

Upon your consent, we may exchange, transfer, or share your Personal Information with affiliates, agents, third-party service providers, partners, banks, and institutions across borders. We acknowledge the varying data protection laws in different countries and ensure that contractual obligations are in place to uphold this Privacy Policy.

Use of Cookies

We may store temporary or permanent cookies on your computer, explained in detail in Clause 9. You have the option to erase or block these cookies, but certain website features may be restricted if cookies are turned off.


We prioritize the security of your Personal Information and have implemented reasonable practices, including role-based access, password protection, and encryption. However, we cannot guarantee absolute security due to the nature of the internet.

Third-Party References and Links

References to third parties or external links do not imply endorsement by Hexamed Healthcare Services LLP. Third-party sites have their own terms, conditions, and privacy policies, and we are not responsible for their content or practices.

Rectification/Correction of Personal Information

To update or correct your Personal Information, send the necessary details to, and we will make reasonable efforts to incorporate the changes.

Compliance with Laws

You are allowed to use the Website services only if the terms of this Privacy Policy align with the applicable laws of your country.

Term of Storage of Personal Information

Hexamed Healthcare Services LLP will store your Personal Information for a minimum of three years from the last date of service or as required by law.

Grievance Officer

For concerns or grievances regarding the processing of your Personal Information, contact our Grievance Officer at, and we will strive to resolve your issues promptly.